All prints in my shop are original art prints that I have created digitally using Adobe Creative Suite. Each print is printed to order to ensure that each print is perfect and of the utmost quality before shipping. Your art will be printed on Epson Premium Luster Heavyweight Paper. Premium Luster Photo Paper delivers maximum ink coverage and the highest color gamut available to reduce banding and produce highly saturated photographic reproductions. This heavyweight paper is 10 millimeters thick so images printed on it have a durable, photographic feel, and the paper remains cockle-free. If you prefer more of a matte look, just contact me. There is an additional charge for fine art paper. I use genuine Epson Hi-Gloss Chrome Pigment Inks, guaranteed to last up to 200 years under glass!
All desk calendars are printed on a laser printer and mass produced due to the sheer volume of calendars that I sell.
The canvas wrap is printed on a thick and luxurious poly-cotton blend canvas to provide great durability. The canvas is pH neutral and acid free and will not yellow over time. Canvas is stretched over kiln dried pine stretcher bars that ensures that it does not warp or bow. Canvases are available in either .75 or 1.5 inch wide and come ready to hang (with hardware attached).
SHIPPING AND HANDLING
My current turnaround time for prints is about one to three business days after you purchase and three to five business days for prints. Most prints ship next business day. Canvas orders ship within 7 days of approval. If I anticipate that shipping will take longer, I will email you.
Custom orders may take a bit longer but if a proof is needed, I make every endeavor to provide one within 24 - 48 hours for approval. Please check your email for proof so that I can process your order quickly.
Prints are shipped via USPS First Class Mail. Upgrades to Priority or Express Overnight shipping are available... just email me for details and pricing. Tracking is provided for all packages. Canvases ship via USPS Priority or FedEx Ground.
8 x 10 and smaller prints are enclosed in an acid-free cellophane sleeve and shipped flat in a rigid envelope.
Prints larger than 8 x 10 will be rolled in a mailing tube.
Note: Large and small prints will both be rolled together in a tube when ordered together.
All prints are shipped via USPS First Class mail. Priority Mail is available for an additional $3.00 charge. Tracking is provided for all packages.
All canvas art is shipped via FedEx. At this time, I only ship canvas within the U.S.
INSIDE USA: Orders ship between one and three business days after ordering.
INTERNATIONAL SHIPPING: First Class International is used for international shipping. International shipping will take anywhere from two to six weeks. Tracking does not apply once a package has left the U.S. Please note that I have no control over an item that gets held up in Customs. International packages will not be considered "lost" until eight weeks from the date of shipping has past. Customs forms will be filled out with an accurate description of contents and value. The buyer is responsible for any additional costs such as duties, taxes, and customs fees. BUYERS - please educate yourself on your particular country's import fees and what costs you may incur as a result of your purchase. Each country has different limits. I am not responsible for any custom fees, tariffs, VAT's, and handling fees that your country may impose on you. Those fees are your responsibility. If you are notified by your postal authority of an amount and handling fee that is due before you can claim your package, please understand that if you choose not to pay the additional fees due, the package will eventually be returned to me. This process can take 2 - 3 months for the package to be sent back.
If an item is returned due to an undeliverable address, the buyer is responsible for the costs associated with re-shipping the order.
Susan Newberry Designs is not responsible for USPS delays or lost/stolen items.
REFUNDS AND EXCHANGES
All sales are final. Each piece is printed to order. Please note that colors vary from monitor to monitor so select your colors carefully. Please note Prints do not come framed or matted.
Prints and posters are mailed in rigid mailers or mailing tubes depending on size. Calendars are wrapped in bubble wrap and mailed in protective mailers. However if for any reason your order arrives damaged, please do not hesitate to contact me for an exchange.
If a refund is issued please note that shipping charges are non refundable.